Shipping policy
What are the shipping charges?
For domestic orders, we provide free shipping for all orders.
For international orders, the shipping charge will be calculated as per actuals.
Are there any duties and taxes applicable?
All our orders are shipped internationally from our office in New Delhi, India to your provided shipping address. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. Pooja Rajgarhia Gupta takes no responsibility for the non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address, and will not provide any refunds in such cases.
When will my order be delivered?
The estimated delivery time will differ with each order. Typically, we take around 7-10 business days to deliver, however heavier and made-to-order outfits may take 20 to 30 days for delivery, depending on the garment’s style and your location.
Sometimes, delivery time is subject to factors beyond our control, unexpected travel delays from our courier partners due to weather conditions, or any political disruptions or strikes. We promise to keep you updated at every step.
ORDERS
How can I track my order?
You can start tracking your order as soon as it has been shipped out. An email will be sent to you with the tracking details, all you need to do is visit our courier partner’s website and track the journey of your order in real-time!
How do I know what size to order?
To help you find the perfect fit every product display page on our website has a ‘Size Chart’ section for your ready reference.
Do you offer a made-to-order service?
Yes, all our styles can be Made-to-Order. Please fill in the measurement chart provided with each outfit. We also assist with alterations. For further assistance, please get in touch with our Customer Care Team.